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Seaters' end user privacy policy

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Last update: August 22, 2025
 

This policy applies to the processing of your personal data by Seaters BV as a data controller. We strive to handle your personal data as carefully as possible and comply with the requirements imposed by legislation. This means, for example, that we:

  • Clearly indicate through this policy for which purposes we process your personal data.

  • Never ask for more information than necessary.

  • Do not share your personal data with third parties unless absolutely necessary to fulfill the purposes.

  • Ensure that our security is in order and intervene immediately if needed.

  • Provide you the opportunity, if necessary, to access or amend your data.

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1. Personal Data We Process

Depending on your usage of the Seaters platform, the following information could be processed:

  • Identification information and contact details: Such as your name, address, e-mail address, telephone number, date of birth, passport or ID number (e.g., in case of travel abroad), etc.

  • Account login information.

  • Personal characteristics: E.g., date of birth, age, title, nationality, language, etc. You are free to provide us this information when you complete your profile information.

  • Activity data: E.g., The history of the events for which you have subscribed and/or for which you have acquired assets or other products through our application.

  • Data concerning consumption habits, way of life, leisure activities and interests: E.g., Subscription to an interest list, “my interests”, artist, sports team, event, etc.

  • Consumer generated content: This includes information that you create and voluntarily share with us by uploading it to one of our websites or applications.

  • Social network information: This includes information that is part of your profile on a third-party social network and that you allow the third-party social network to share with us.

  • Technical and Usage Information: This includes your IP address, browser type, device information, general location, and information about how you use our website and applications.

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2. Cookies and Similar Technologies

Can be found in the cookie policy on the website.

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3. Purposes and Legal Grounds for Processing

The personal data provided is processed by us for the following purposes:

  • Customer management: To enable and maintain use of our tools, products, and solutions.

  • Communication: Both passive (responding to information requests) and active (public relations or building goodwill for Seaters BV).

  • Market Research and Profiling: To better understand our users and improve our services.

  • Social Media Integration: To allow you to interact with our services via social media platforms.

The processing is necessary for the execution of the contractual relationship we have with you, based on our legitimate interest to conduct business, or based on your explicit consent.

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4. Data Retention

Your data is retained for as long as necessary. If you are a customer of Seaters BV, your data is kept for as long as you maintain that status, up to 10 years after the relationship ends. For accounting data, we retain it for the legally required duration, which is typically 7 years.

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5. Your Data Protection Rights

Legislation grants you several rights:

  • Right of access and inspection: You have the right to access your personal data at any time, free of charge, and to know how we use it.

  • Right to rectification, erasure, and restriction: You have the right to request correction, completion, deletion, or restriction of your personal data. Note that deleting data may impact the delivery of certain services or products.

  • Right to object: You may object to the processing of your personal data for serious reasons relating to your specific situation. You always have the right to object to the use of personal data for direct marketing purposes without giving a reason.

  • Right of data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and/or transfer it to another controller.

  • Automated decision-making and profiling: Your personal data is not subject to profiling, and you will not be subjected to automated decisions by us.

Exercising your rights: To exercise your rights, you can contact us by email at support@seaters.zendesk.com or by post at Seaters BV, Kapeldreef 60, 3001 Leuven, Belgium.

Right to file a complaint: You always have the right to lodge a complaint with the Belgian supervisory authority: Gegevensbeschermingsautoriteit (Data Protection Authority), Drukpersstraat 35, 1000 Brussels.

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6. Disclosure to Third Parties

We never share your data with third parties for commercial purposes without your consent.

We may share your data with the following parties when necessary:

  • Sub-processors: To deliver its services, Seaters collaborates with:

  • Contractual Partners: We may share information with event organizers, wish list providers, or Fan Page owners for purposes of event management, customer behavior analysis, and, with your consent, marketing.

  • Legal Authorities: If legally required.

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7. Security and Transfers to Third Countries

We do everything possible to secure your personal data as best we can by taking appropriate technical and organizational measures.

As a rule, we do not transfer your data to countries outside the European Economic Area (EEA). If we do, we ensure it is done in accordance with the conditions set out in Chapter V of the GDPR, meaning we only transfer your data to recipients in countries deemed adequate by the European Commission or we enter into agreements with those recipients that offer appropriate safeguards for EU citizens.

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8. Other Important Information

  • Data Breach: In the event of a personal data breach, we will take prompt action to identify the cause and take corrective measures. We will inform you of the breach if required by law.

  • Business Transitions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

  • Liability: Our liability is limited to direct harm and does not cover indirect, immaterial, or consequential damages.

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Contact

For any questions, you can contact us at: support@seaters.zendesk.com

Seaters BV

Kapeldreef 60

3001 Leuven, België

Registered in CBE under number BE0690585659

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